MC BEAUTY & TRAINING ACADEMY POLICIES

At our Academy, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their MC Beauty & Training Academy experience. Theres some rules and just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.

(1)We understand the unexpected can happen. In the event that you have to cancel an appointment or course, we ask for a minimum of 48 hours notice to cancel or reschedule your treatment(s).

(1.a)This gives us enough time to fill in your space within such notice. Failing to give 48 hours notice before your appointment leads to your deposit being charged and you will need to pay a new deposit if you want to reschedule/make a new appointment.

(1.b)If you are 15 minutes late or more to your appointment, we have the right to refuse our services. This is due to your lateness effecting our booking schedule with later clients. Any later than 15 minutes then your deposit will be charged.

(1.c)If you fail to turn up to your appointment without giving any notice or cancelling the very last minute can result in you being classed as 'unreliable' and could prevent you from being able to book our services again in future.

(2)Our salons insurance policy restricts us from having children in the building. We have aestheticians, beauticians and hairdressers who all use sharp tools and chemicals, and quiet massage and facial treatments taking place throughout the salon.

(2.a)as parents ourselves, we understand childcare can be a struggle. But we politely ask that you please arrange childcare for when you are booked in for an appointment. We would hate for anything to happen n to your child(ren)/our team/clients/students.

(2.b)Failing to ignore this policy, we have the right to refuse to carry out any of our services if anyone goes against this and your deposit will still be charged.

(3)We DO NOT tolerate rude and abusive behaviour inside our building. Any of this type of behaviour that gets brought into our academy to our team members, clients/visitors or students will result in you being asked to leave. We have the right to restrict you from booking services with us in future.

(4)In the event that there is something wrong with your treatment results, please contact us within 48 hours after your treatment has taken place and we will correct the service free of charge.

Please note: depending on our busy schedule, we may not be able to fit you in for a fix/touch up right away. Sometimes this can be the week after your original appointment but we are more than happy to still fit you in.

(4.a)Failing to let us know within the 48 hour time frame leads to any touch up services to be charged accordingly to the team members price.

(5)We do not offer refunds on ANY treatments. Once a treatment has taken place, our time and products have already been used. If you are unhappy with any of the services provided please see above policy (section 4 & 4.a).

Salon Policies:

Payments

Payment is required in full at the time of booking, with the exception of flexible payment options including Klarna and PayPal Credit.

Please call or email to speak with one of our Course Advisors for more advice on our courses and payment options available.

Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.

All classroom based training must be taken on the date(s) you have chosen your course(s) and online courses must be completed within a maximum of months from date of booking.

Refunds

All course fees are strictly non-refundable and non-transferable.

MC Beauty Academy is unable to offer refunds where training is cancelled or postponed outside of our control. It is the student’s responsibility to get in touch to reschedule any such postponed (by us) training. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses.

Cancellation of Courses Paid by Finance / Payment Plan

Klarna only: Courses purchased using the aforementioned payment methods would be eligible for a 14 day ‘Cooling Off’ period which begins from the agreed date of booking and expires after 14 days, or as soon as any part of the booking is redeemed e.g. attendance of any training day (including within a package) or accessing the online student portal to begin online learning. When accessing the portal for the first time, you are reminded of these terms and agree to cease your ‘Cooling Off’ period by proceeding. If you do not provide at least 72 hours’ notice in writing prior to a booked training course of non-attendance, this will be considered a no-show and expire the cooling off period as if the course was attended. Rescheduling of such unattended training will be at MC Beauty & Training Academy’s discretion at a fee of £150 per day.

If you wish to exercise your right to cancel, you must notify us in writing within the 14 day period by emailing mcbeautyandtraining@outlook.com.

We reserve the right to make a charge to cover our reasonable administration costs and would advise if applicable, upon confirming receipt of your cancellation request.

PayPal Credit only: Courses purchased using the aforementioned payment methods would not be subject to the ‘Cooling Off’ period as this credit is for an agreed maximum ongoing credit limit and not tied directly to booking for the course(s). If you wish to cancel PayPal Credit, you would need to contact PayPal and clear the credit account balance outstanding with them directly. Any courses cancelled at our discretion, would be applied as a credit on file to rebook or transfer to alternative training within a 6 month period from the original course date.

In line with new legislation, consumers may wish to visit the following website in the event of any dispute European Online Dispute Resolution.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3: Further information and Klarna’s user terms you can find on their website. General information on Klarna can also be found there. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement. Klarna is only available on course bookings totalling over £79 and excludes kits and gift vouchers.

Additional Terms & Conditions Relating to Course Packages & Promotional Offers

Discount will be on stated packages only. Any saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied.
Courses within the Packages must be attended by the same person.
Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.
*Courses booked as part of packages through finance or direct debit plans will be subject to a minimum balance cleared on finance before we can issue certificates. Typically this is a minimum of £200 for courses of 2 days or longer.
We reserve the right to amend course prices or run promotions at any time, without prior notice. We cannot retrospectively apply discounts to booked courses.
All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of MC Beauty & Training Academy and subject to the rescheduling fee of £150 per training date, where deemed possible.
Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package.

Cancellation or Transfer of Training Dates / Courses

Rescheduling Requests & Fees

We do not offer course transfers/date changes in the event that you are unable to attend a booked and confirmed training date. If you wish to cancel your course please contact us no later than 72 hours prior to the training course date by email to our team or contact us via our live chat on our website. Where it is possible to offer a reschedule of training, this will be subject to a rescheduling fee of £150-£50 per day (dependent on course). Our team will respond to confirm whether a reschedule is possible and where it is not possible and the student chooses not to attend their training, you may forfeit your course fee.

Where a student is a ‘no show’, failing to attend for their booked training date without a minimum of 3 day’s notice by email to our team, you will automatically forfeit your course fee and MC Beauty & Training Academy will be under no obligation to provide any further training or any refund.

Courses booked as part of discounted ‘last minute offers’ will be strictly non-refundable and non-transferable. These are discounted specifically for attendance on the booked course/date/venue by their very nature and so this price does not transfer to other courses. If you need to reschedule for a genuine reason (medical or compassionate), we may at our discretion, place the course fee paid minus a rescheduling fee, as credit on file valid for 6 months towards booking courses. Any applicable price difference would need to be paid when redeeming the credit on file to book further courses.

The only exceptions to the above, where a reschedule may be offered free of charge or at a cost of £50-£150 per day (depending on reason), on one further occasion only and subject to availability will be in the event of:

medical reasons (with a valid medical certificate covering named student/training date).
compassionate reasons such as close family bereavement (proof of which may be required) for non-attendance.

In the first instance, please contact our team at mcbeautyandtraining@outlook.com regarding your reschedule request (or non-attendance), who will respond within 24 working hours.

In the event that MC Beauty Academy should have to cancel your course for reasons outside of our control;MC Beauty Academy will endeavor to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses. All courses required to be cancelled/postponed by MC Beauty Academy will be rescheduled for a further course date within 6 months of the original booked course date. Such courses remain non-refundable but may be transferred to alternative courses if desired, to the same value.

Online Courses

All online courses are strictly non-refundable as we incur a registration fee for the online student portal for all online courses which we remain liable to cover regardless of whether the course is accessed and/or completed. Please ensure online courses meet your training needs, you have a suitable device connected to the internet through which to access the course/portal and are able to source the products/tools/models you require to complete the necessary case studies to pass the course. We may consider transferring students to one of our other online courses to the same value as goodwill, where a course is found to be unsuitable for an individual student; although this may be subject to an additional registration fee. Students are given 12 weeks initial access to our online portal, which can be extended by request to our Support team, usually at a cost of £25 per course for an additional 30 days access. Maximum duration for completing online courses is 12 months from date of booking.

Training Academy Policies: